Shipping policy

SHIPPING POLICY

Last updated: August 10, 2026

PROCESSING TIME
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing the next business day.

DOMESTIC SHIPPING (United States)
We offer the following shipping options for US orders:

- Standard Shipping (5–7 business days): $5.99
- Expedited Shipping (2–3 business days): $12.99
- Free Standard Shipping on orders over $75

Shipping times are estimates and may vary due to carrier delays or high-demand periods.

INTERNATIONAL SHIPPING
We ship to select international destinations including Canada, the United Kingdom, and countries in Europe and Southeast Asia. International shipping rates and delivery times are calculated at checkout.

- Estimated delivery: 7–21 business days depending on destination
- Customers are responsible for any customs duties, import taxes, or fees imposed by their country

We are not responsible for delays caused by customs processing.

TRACKING YOUR ORDER
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

ORDER ISSUES
If your order arrives damaged or you have not received it within the estimated timeframe, please contact us at [your support email] within 14 days of the expected delivery date so we can assist you.

CONTACT US
For shipping inquiries, reach us at:
LightStride
[your support email]
lightstride.store