Refund policy

RETURN & REFUND POLICY

Last updated: August 10, 2026

RETURNS
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

- Unworn and unused
- In their original condition and packaging
- Accompanied by proof of purchase

We do not accept returns on final sale items, gift cards, or items marked as non-returnable at the time of purchase.

INITIATING A RETURN
To start a return, please contact us at [your support email] with your order number and reason for return. We will provide instructions on where to send your item. Items sent back without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

REFUNDS
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping fees are non-refundable.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at [your support email].

EXCHANGES
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at [your support email] with photos of the damage.

For a different size or color, we recommend returning the original item for a refund and placing a new order.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at [your support email] with your order number and photos. We will make it right at no additional cost to you.

CONTACT US
For return and refund inquiries, reach us at:
LightStride
[your support email]
lightstride.store